Privacy Policy

This Privacy Policy outlines the privacy practices of Reliance Appliance Repair Inc. (“Reliance Appliance Repair”) concerning the collection, use, retention, disclosure, and security of personal information obtained with respect to its customers, including credit applicants, applicants for employment, and other individuals (sometimes hereinafter referred to as “you” or “your”) in Canada in connection with our business. This Privacy Policy has been developed to comply with Canada’s private sector privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), the Personal Information Protection Act (Alberta), the Personal Information Protection Act (British Columbia), and An Act Respecting the Protection of Personal Information in the Private Sector (Québec).
Protecting individual privacy is important, and Reliance Appliance Repair Inc is committed to maintaining personal information that it obtains securely and confidentially. We generally use personal information to provide customers with the products and services they have requested and to better understand your needs and preferences in order to provide superior customer service.

In order to conduct certain aspects of our business, including processing service requests, product purchases, and credit applications, we may collect personal information about you.

In this policy, “personal information” means any information about an identifiable individual, but does not include the name, title, or business contact information of an employee of an organization when collected, used, or disclosed for communications relating to their employment, business, or profession.

Personal information may include, but is not limited to:

• Name, address, telephone number, email address, and other contact information
• Information required to comply with legal and regulatory requirements
• Social insurance number and/or other identifiers (such as date of birth) collected for credit checks
• Credit reports, credit history, assets, and liabilities
• Information about past dealings and payment history with Reliance Appliance Repair Inc
• Third-party credit references
• Account records maintained during your relationship with us
• Any other personal information collected with consent or as permitted or required by law

You are not required to provide your social insurance number; however, where credit processing is required, we may request sufficient identification to properly evaluate the application.

Reliance Appliance Repair Inc may collect personal information in various circumstances, including:

• When you request a quote or book appliance repair services
• When you purchase products or services
• When you submit a credit application
• When you contact us via phone, email, website forms, or social media
• When you participate in surveys or promotions
• From credit reporting agencies and financial institutions (where applicable)
• Through publicly available databases and registries
• When you visit our website (including voluntarily submitted information and automatically collected website analytics data)
• When you apply for employment
• Through ongoing business interactions

Personal information is used only for purposes to which you have consented, subject to legal exceptions.

We may use personal information to:

• Identify customers and verify identity
• Provide appliance repair services and customer support
• Process payments and manage accounts
• Evaluate and process credit applications
• Obtain and exchange credit information
• Prevent fraud and manage risk
• Comply with legal and regulatory obligations
• Maintain business records
• Evaluate employment applications
• Communicate promotional or service-related information (where consent is provided)

In certain limited situations permitted by law, we may use or disclose personal information without consent, such as during investigations, emergencies, fraud prevention, legal compliance, or court orders.

Personal information will only be accessible to employees, officers, or service providers who require it to perform their duties.

We may disclose information:

• To service providers assisting with payment processing, IT services, data storage, and warranty administration
• To credit reporting agencies and financial institutions for credit evaluation
• In connection with business transactions such as mergers or financing
• To legal authorities, where required by law
• To legal representatives for debt collection or compliance purposes

All third parties receiving personal information are contractually required to protect it in accordance with this Privacy Policy. Reliance Appliance Repair Inc does not sell, rent, or trade personal information to third parties.

Some service providers or affiliates may be located outside Canada. Personal information transferred outside Canada may be subject to foreign laws applicable in those jurisdictions.

Where required, express or implied consent will be obtained before collecting personal information. By submitting service requests, credit applications, or other forms, you consent to the collection and use of information as outlined.

You may withdraw consent at any time in writing, subject to legal or contractual restrictions.

Personal information will be retained only as long as necessary for business purposes and legal compliance.
Inactive credit files may be retained for up to seven (7) years, or up to two (2) years if an application is rejected.

We strive to ensure personal information is accurate, current, and complete. Individuals are encouraged to notify us of any changes.

Reliance Appliance Repair Inc uses physical, organizational, and technological safeguards to protect personal information, including:

• Restricted employee access
• Secure storage of files
• Secure shredding of documents
• Password-protected systems
• Firewall and encryption technologies

Questions or requests regarding this Privacy Policy may be directed to:

Reliance Appliance Repair Inc
Attn: President
903 8th Avenue SW
Calgary, Alberta
Email: service@appliancescalgaryrepair.com
Phone: (587) 443-3335

Access requests will be responded to within 30 days. Complaints will be investigated and responded to within 60 days.

If dissatisfied, individuals may contact the appropriate provincial or federal Privacy Commissioner.

Reliance Appliance Repair Inc may update this Privacy Policy as required by law. Updated versions will be posted on our website, and changes will apply from the date of posting.